What is Community of Practice (CoP)?
-Traditionally, we have shared knowledge through 'word of mouth' (e.g. master to apprentice)
-While socializing comes 'naturally' to us, there are fewer opportunities in today's much larger, much more global companies.
According to Etienne Wenger, Communities of Practices are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.
Form of Joint Work In Organization
Community of Practice
One of the important coverage of this chapter is Social Network Analysis (SNA)
SNA is mapping and measuring the relationships and flows between people, groups, organizations, computers or other information/ knowledge processing entities. Furthermore identifying network can help to improve knowledge flow and performance, identify key brokers and hoarders, etc.
-Visual representation of who knows who and who shares information/ knowledge with whom
-Nodes in the network represent people or groups
-Links show relationship or flows between nodes
-Identify patterns of interaction such as:
-Average number of links between people
-Number of subgroups
-Information bottlenecks
-Knowledge brokers
-Knowledge hoarders
SNA Techniques
-Visualization tools used in conjunction with surveys
-use questions based on objectives
-good survey design is key consideration
-Cluster analysis - identify highly integrated subgroups
-Clustering measures the connectivity around each node
-are a node's neighbors also connected to each other?
-a high clustering measurement can reveal a clique or emergent community
-Can be automated. For example email mapping.
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