In this chapter, we learnt about various types of KM systems that might be very useful for us in our future.
A system ...
-has a element
-has relationship between elements
-has a boundary
-has an environment outside the boundary
-has an input and output
System Characteristics
-business process management
-content management
-web content management
-knowledge applications management
Business Process Management System
Web Content Management System
-saving cost
-quality control and assurance
-cultural change
-partnering
-benchmarking
-BPR
-lean production
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